Terms of service

Welcome to our store. By using our website and placing an order, you agree to the following terms and conditions.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. By accessing our website, you confirm that you are at least 18 years old or using it under supervision of a guardian.

2. Products & Pricing

All products are subject to availability

We reserve the right to change prices at any time without prior notice

We try to display product images and details as accurately as possible, but slight differences may occur

3. Orders & Payments

Once you place an order, you agree that all information provided is accurate

We reserve the right to cancel or refuse any order at our discretion

Orders may be cancelled due to stock issues, incorrect pricing, or suspicious activity

4. Shipping Policy

Orders are processed within working days

Delivery time may vary depending on location

Any delays caused by courier services are not our responsibility

5. Return & Exchange

We offer a 7-day return and exchange policy

Exchange delivery charges will be covered by us

For complete details, please review our Return Policy page

6. User Responsibilities

You agree not to misuse our website or engage in any illegal activity

Any fraudulent activity may result in legal action

7. Intellectual Property

All content on this website (images, text, logo) is our property and cannot be used without permission.

8. Limitation of Liability

We are not responsible for any indirect or unexpected damages caused by use of our products or services.

9. Contact Information

If you have any questions about these Terms & Services, contact us:

📩 Email: neatlume@gmail.com

📞 Phone / WhatsApp: 03192774407

📍 Address: Sialkot, Pakistan