Refund policy

Return & Exchange Policy

At our store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

Return Policy:

You can request a return within 7 days of receiving your order.

To be eligible for a return:

The product must be unused and in original condition

The product must be in original packaging

Proof of purchase (order number) is required

Once your return is approved, your refund will be processed within a few working days.

Exchange Policy:

We offer FREE exchange delivery for our customers.

If you receive a damaged, defective, or wrong product, you can request an exchange within 7 days

We will cover all delivery charges for the exchange

Replacement product will be dispatched after receiving the returned item

Non-Returnable Items:

Used or damaged items (caused by customer)

Products without original packaging

How to Request Return/Exchange:

To initiate a return or exchange, contact us:

📩 Email: neatlume@gmail.com

📞 Phone / WhatsApp: 03192774407

📍 Address: Sialkot, Pakistan

Please mention your Order Number and issue details for quick processing.